Preview Mode Links will not work in preview mode

Enterprises worldwide are turning to the cloud to help them thrive in an ever-more-competitive environment. In this podcast, veteran journalists Michael Hickins and Barbara Darrow chat with the people behind this massive digital transformation and the effects it has on their work and lives.

Jul 28, 2020

Knowledge is power. And in the business world, knowing what your customers truly think of you is an extremely powerful tool. But those insights are hard to come by. Tony McCormack, CEO of Joulica, explains how advanced analytics are helping call center workers better understand their customers — so they can provide better service.